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How to Find Customer Pain Points: 10 Questions to Ask so You

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8 Customer Satisfaction Challenges and Ways to Resolve Them

WebApr 9, 2024 · Then, dig deeper and think about the psychology behind these people. Consider their goals/values, concerns, challenges, and lifestyle. This will give you a detailed look at why your customers behave the way they do. Lastly, figure out where your customers are likely to spend most of their time gaining information. WebPresent your customer strategy through storyboarding. Create a Case for Change. You know your customer’s challenges, and you want to help them achieve their goals. Now you get to work with your customer to create a vision for their future. In this last step of customer-centric discovery, Create with your customer, you: Review the challenges ... WebDec 13, 2024 · The 7 most common customer service challenges. 1. Not knowing the answer to a question. There will be times that customers catch your agents off guard with questions they simply can’t answer in the … how do you use sling tv on your tv